Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence

Stop Recurring Problems

January 11, 2020

by Robert Stevenson

Some of the biggest challenges with companies today are “RECURRING PROBLEMS”. I’m talking about situations, hassles, and mistakes which happen over and over again that never get resolved. These occurrences are worse when they happen to customers, because if they happen once too often, customers will quit doing business with you. Consider what “RECURRING PROBLEMS” do to employees; frustration sets in, morale plummets as well as productivity and profits.

I heard it once stated that recurring problems eat up more than 40% of the average productivity of a company. That may seem a bit high to you but consider the fact that rarely is a problem just one person’s problem. The employee who discovers the problem will most likely get others involved in dealing with it. What they were originally doing will come to a halt, causing that productivity to be lost while a remedy is figured out.

To make this an even bigger problem … according to estimates based on a recent University of California Irvine study, refocusing your efforts after just one interruption can take up to 23 minutes. So, every time you come up with a quick fix, you are adding an additional 23 minutes of lost productivity with every occurrence.

Time, which is money, is a precious commodity that we can’t afford to waste. It is imperative to gather data of problems that are RECURRING and hassling employees and customers and address them. You want a process to be hassle free. To reduce costs, improve profitability and efficiency get your employees involved in identifying recurring problems; your employees are closest to the problem and can give you valuable insight as to what is REALLY going on.

The Ritz Carlton Hotels requires employees to log all incidences of customer or employee problems or concerns and turn them in daily. This information helps them make improvements that will save them time and money, improve working conditions and morale, along with increase customer satisfaction. A problem identified is a blessing, because you can’t fix what you don’t know to be wrong. No company wants frustrated employees or customers and a 40% loss in productivity is a scary statistic that needs to be addressed.

But understand this. Do not start this process if you have no intention of following through on correcting the recurring problems. Be responsive to the issue identified and fix it. Eliminate RECURRING PROBLEMS and watch your morale go up, efficiencies improve, complaints go down, and profits soar.

"Your only true security in life
is your ability to perform."

About the Author

Robert Stevenson is an expert at building a high-performance business culture, improving efficiency, and accelerating growth. He is one of the most widely sought-after speakers in the world today, as well as a best-selling author. He has owned five companies, sold internationally in over 20 countries. Robert has spoken to over 2,500 companies throughout the world and his research in the area of corporate and entrepreneurial success is extensive. Over 2 million people have benefitted from his powerful, practical, and thought-provoking programs. He is a true master at blending facts, inspiration, conviction, and humor into all his programs.

Companies like FedEx, Prudential, Lockheed Martin, Anheuser-Busch, Chevron, American Express, and Berkshire Hathaway continue to rely on him for a fresh, unique perspective on businesses’ most crucial issues. To learn more about Robert and what he can do for your team visit his website at

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