Consider This

Robert Stevenson’s Thoughts on the Pursuit of Excellence

We Don’t Know What We Don’t Know

May 6, 2018

by Robert Stevenson

I received an email the other day from a client who has been receiving my weekly articles for years. She was frustrated with my new article “format” because it was difficult to read. To paraphrase her email, she stated:

“Rob, when you use all caps for your bullet points, they are very difficult to read. I send your weekly blogs to people in my department and it would be so much easier to read if you didn’t use all caps! Could you please make that change? Below is a snapshot of what parts of your article looks like when I receive it.”

She was right; it looks terrible. BUT, I didn’t do it … her browser did it. I wasn’t using all caps, but for some strange reason, using an old browser caused this to happen. Instead of trying to explain what was happening in an email, I called her. I asked her to use her Google Chrome browser to view my article and she was shocked that the problem was instantly corrected.

She had no idea that an older browser would do that; a lot of people don’t. Firefox, Chrome, Safari and Edge browsers all work great … but an old browser on Internet Explorer can do some strange things. I learned a long time ago to always be thankful for the person who doesn’t tell you what you WANT to hear but, will tell you what you NEED to hear. I am so thankful my client brought this to my attention, so I could pass it along to others who might be having the same problem.

Here are a couple of other things that might surprise you about computers.

According to a statistic published in The Atlantic, 90% of computer users don't know what Ctrl+F can do. If you’re looking for a specific word on a web page, instead of scanning it yourself, all you need to do is press Ctrl+F and type the word you’re looking for and your computer will highlight the word on your screen. Very cool!

May I suggest you type in “Computer Shortcuts” in your Google bar and you will find all kinds of great computer time saving shortcuts. Here are a few tricks for you YouTube watchers. Press the “K” key to pause the video, the “J” key to go backwards, and the “L” key to go forward.

Post it notes are great for removing crumbs from between the keys on your keyboard. There are no words in the dictionary that rhyme with: orange, purple, and silver! Honey is the only food that doesn’t spoil and celery has negative calories! It takes more calories to eat a piece of celery than the celery has in it to begin with. I learned all of these today researching this article. Yes, it is true, we don’t know what we don’t know … so now “WE” know.

"Your only true security in life
is your ability to perform."

About the Author

Robert Stevenson is an expert at building a high-performance business culture, improving efficiency, and accelerating growth. He is one of the most widely sought-after speakers in the world today, as well as a best-selling author. He has owned five companies, sold internationally in over 20 countries. Robert has spoken to over 2,500 companies throughout the world and his research in the area of corporate and entrepreneurial success is extensive. Over 2 million people have benefitted from his powerful, practical, and thought-provoking programs. He is a true master at blending facts, inspiration, conviction, and humor into all his programs.

Companies like FedEx, Prudential, Lockheed Martin, Anheuser-Busch, Chevron, American Express, and Berkshire Hathaway continue to rely on him for a fresh, unique perspective on businesses’ most crucial issues. To learn more about Robert and what he can do for your team visit his website at

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